Last updated: 5 October 2026

Welcome to The Moppit Show.

These Terms of Service explain the conditions under which we provide our cleaning and ironing services. By booking our services, you agree to these terms.

1. About Us

The Moppit Show is a professional cleaning business based in Ammanford, Carmarthenshire, providing domestic cleaning, commercial cleaning, ironing services and other related cleaning services throughout the surrounding areas.

2. Our Services

We provide a range of cleaning services including, but not limited to:

• Domestic cleaning
• Commercial cleaning
• Holiday let cleaning
• End of tenancy cleaning
• Builders' cleans
• Ironing services

The exact services to be provided will always be agreed before work begins.

3. Service Limitations

Unless agreed in writing, our services do not include:

• External window cleaning
• Roof cleaning
• Gutter cleaning
• Pressure washing
• Pest control
• Mould remediation
• Hazardous waste removal
• Any work requiring specialist licences or certification

Should additional work be identified during a visit, we will discuss this with you before carrying it out.

4. Quotations

All quotations are provided free of charge and without obligation.

Quotations are based on the information provided by the customer. If the size, condition or requirements of the property differ significantly from those described, we reserve the right to revise the quotation before work begins.

5. Bookings

A booking is confirmed once a date and time have been agreed by both parties.

We reserve the right to decline or reschedule appointments where circumstances beyond our control prevent us from attending.

6. Access to the Property

Customers are responsible for ensuring that we can gain safe access to the property at the agreed time.

If we are unable to gain access, or the appointment cannot proceed for reasons beyond our control, the appointment may be cancelled and a reasonable charge may apply.

7. Cancellations

We understand that plans sometimes change.

We kindly ask for at least 48 hours' notice if you need to cancel or rearrange an appointment.

Appointments cancelled with less than 48 hours' notice may incur a reasonable cancellation charge. We understand that genuine emergencies happen and will always aim to apply this policy fairly and reasonably.

8. Payment

Payment is due within the period stated on your invoice unless otherwise agreed in writing.

Commercial customers may be charged statutory interest and reasonable debt recovery costs on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

9. Cleaning Products and Equipment

Unless otherwise agreed, we provide our own professional equipment and eco-friendly cleaning products.

Where customers request that we use their own cleaning products or equipment, we cannot accept responsibility for their performance or suitability.

10. Customer Responsibilities

Customers are responsible for:

• Providing safe access to the property.
• Informing us of any hazards or fragile surfaces.
• Securing cash, jewellery, important documents and sentimental items before our visit.
• Informing us of any special cleaning requirements before work begins.

Additional work requested during an appointment may require additional time and may incur additional charges.

11. Pets

We are happy to work in homes where pets are present.

For the safety of both our staff and your animals, we ask that nervous, anxious or aggressive pets are safely secured while we are working.

Customers remain responsible for ensuring that pets cannot escape while access doors are open during cleaning.

Any damage caused to our equipment by pets may be chargeable.

If an animal presents a safety risk or prevents us from carrying out our work safely, we reserve the right to pause or end the appointment. Charges may still apply where the appointment cannot be completed for this reason.

12. Holiday Let Cleaning

Cleaning time begins at the agreed arrival time.

It is the customer's responsibility to ensure that the property is vacant and accessible when we arrive.

Where departing guests delay access to the property, any delay will reduce the time available for cleaning. We will complete as much of the agreed work as reasonably possible within the remaining booked time.

Additional cleaning time may be available, subject to our schedule, and will be charged at our standard hourly rate.

13. Ironing Services

Items submitted for ironing must be clean and suitable for ironing.

Customers should advise us of any delicate fabrics or special care instructions before collection.

If garments are to be returned on hangers, customers should provide suitable hangers.

Collection and return times will be agreed when booking.

14. Damage

We exercise reasonable care and skill in providing all of our services.

In the unlikely event that damage occurs as a direct result of our work, customers should notify us within 48 hours so that the matter can be investigated promptly.

Nothing in these Terms limits or excludes any rights that customers have under applicable consumer protection legislation.

15. Health & Safety

For the safety of both our staff and our customers, we reserve the right to refuse or stop work where:

• Conditions are unsafe.
• Hazardous substances are present.
• Aggressive or abusive behaviour is encountered.
• Access cannot be gained safely.

16. Satisfaction

If you are dissatisfied with any aspect of our service, please contact us as soon as possible.

We are committed to resolving concerns fairly, professionally and promptly.

17. Privacy

Information about how we collect, use and protect personal information is available in our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this website.

19. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the courts of England and Wales.

Contact Us

The Moppit Show

Ammanford, Carmarthenshire

📧 hello@themoppitshow.co.uk

If you have any questions about these Terms of Service, please don't hesitate to get in touch.

Last updated: 5 October 2026

At The Moppit Show, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or contacting us to enquire about our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

The Moppit Show is a cleaning business based in Ammanford, Carmarthenshire, providing domestic cleaning, commercial cleaning, ironing services and related cleaning services throughout the surrounding areas.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: hello@themoppitshow.co.uk

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Information you provide

This may include:

• Name
• Address
• Email address
• Telephone number
• Details about the cleaning services you require
• Information you choose to include in enquiry forms or emails

Information collected automatically

When you visit our website, we may automatically collect limited technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit

This information helps us understand how our website is used and improve the experience for visitors.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries.
• Provide quotations.
• Arrange and deliver our cleaning services.
• Manage bookings and appointments.
• Send invoices and payment reminders.
• Communicate about existing bookings.
• Improve our website and services.
• Meet our legal and regulatory obligations.

We will never sell your personal information.

4. Lawful Basis for Processing

We process personal information only where we have a lawful basis to do so.

These include:

• Responding to your request for a quotation.
• Performing a contract with you.
• Meeting legal obligations.
• Our legitimate interests in operating and improving our business.

Where consent is required (for example, optional cookies), we will ask for it.

5. Sharing Your Information

We only share personal information where necessary.

This may include trusted service providers who help us operate our business, such as:

• Website hosting providers
• Email providers
• Form processing services
• Payment providers
• Accounting software

These organisations only receive the information necessary to perform their services and are expected to protect your information appropriately.

We may also disclose information where required by law.

6. How Long We Keep Your Information

We only keep personal information for as long as necessary.

This may include:

• Customer enquiries.
• Quotations.
• Booking information.
• Accounting records where required by law.

When information is no longer required, it is securely deleted or anonymised.

7. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss.

While no online system can ever be completely secure, we work hard to keep your information safe.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information where appropriate.
• Restrict certain types of processing.
• Object to certain processing.
• Request a copy of your information in a portable format where applicable.
• Withdraw consent where processing relies on consent.

Requests can be made by contacting us using the details below.

9. Cookies

Our website uses cookies to improve functionality and understand how visitors use the site.

Full details can be found in our Cookie Policy.

10. Children's Privacy

Our services are intended for adults arranging cleaning services for homes and businesses.

We do not knowingly collect personal information from children under the age of 16.

If you believe we have received personal information from a child in error, please contact us and we will remove it where appropriate.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

The Moppit Show

Ammanford, Carmarthenshire

📧 hello@themoppitshow.co.uk

If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner's Office (ICO).

Absolutely. This should complement the Privacy Policy without repeating it. It also reflects the fact you're using Zoho Sites, which may set some essential cookies automatically.

Last updated: 6 October 2026

This Cookie Policy explains how The Moppit Show uses cookies and similar technologies when you visit our website.

By continuing to use our website, you consent to the use of cookies as described in this policy, subject to your preferences where applicable.

What are cookies?

Cookies are small text files that are stored on your computer, tablet or mobile device when you visit a website.

Cookies help websites function correctly, improve user experience and provide information about how visitors use a website.

Cookies cannot damage your device and do not normally contain information that directly identifies you.

How we use cookies

We use cookies to:

• Ensure our website functions correctly.
• Remember certain preferences where appropriate.
• Improve the performance and usability of our website.
• Understand how visitors use our website so we can improve it.

Types of cookies we may use

Essential Cookies

These cookies are necessary for the operation of our website.

Without them, certain features may not work correctly.

Examples include:

• Security
• Website navigation
• Form submission
• Session management

These cookies cannot normally be disabled.

Functional Cookies

These cookies remember choices you make, such as your cookie preferences, helping provide a more personalised experience.

Analytics Cookies

Where enabled, analytics cookies help us understand how visitors use our website.

This information is collected in an aggregated and anonymous form wherever possible and helps us improve our website.

Examples may include:

• Which pages are visited most often.
• How visitors move around the site.
• Which devices and browsers are used.

Third-Party Cookies

Some parts of our website may rely on trusted third-party services.

These services may set their own cookies.

Examples include:

• Zoho (website hosting and forms)
• Embedded maps
• Social media content
• Analytics providers (where used)

We do not control cookies set by third-party services. Please refer to their own privacy and cookie policies for further information.

Managing Cookies

Most web browsers allow you to control or delete cookies through your browser settings.

You can choose to:

• View stored cookies.
• Delete existing cookies.
• Block some or all cookies.
• Receive a warning before cookies are stored.

Please note that disabling essential cookies may affect the functionality of this website.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time.

Any changes will be published on this page together with the revised date shown at the top.

Contact Us

If you have any questions about this Cookie Policy, please contact:

The Moppit Show

Ammanford, Carmarthenshire

📧 hello@themoppitshow.co.uk